Terms and condition

Welcome to Papa Foody! These terms and conditions ("Terms") outline the rules and regulations for using our food and grocery delivery services through our applications or website. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully before using our platform.

1. Definitions 1.1 "Papa Foody," "we," "our," or "us" refers to the Papa Foody business headquartered in Chakwal, Pakistan. 1.2 "User," "you," or "your" refers to the individual or entity accessing and using our services. 1.3 "Platform" refers to the Papa Foody website, mobile application, and any related services.

2. Acceptance of Terms By using the Papa Foody Platform, you agree to comply with and be legally bound by these Terms. If you do not agree, please do not use our services.

3. Services Offered 3.1 Papa Foody connects users with local restaurants, grocery stores, and delivery services for the purchase and delivery of food, groceries, and other items. 3.2 The availability of services may vary based on your location.

4. Account Registration 4.1 You must create an account to access certain features of the Platform. You agree to provide accurate and complete information during registration and to keep your account details updated. 4.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. 4.3 Papa Foody reserves the right to suspend or terminate accounts for any unauthorized or unlawful activity.

5. User Responsibilities 5.1 You agree to use the Platform only for lawful purposes and in compliance with applicable laws and regulations. 5.2 You are solely responsible for the accuracy of delivery details provided during order placement. 5.3 You must not:

Use the Platform for fraudulent or malicious activities.
Interfere with the operation of the Platform or servers.
Violate the intellectual property rights of Papa Foody or third parties.

6. Order Placement and Fulfillment 6.1 Orders placed through the Platform are subject to availability and acceptance by the respective restaurant or store. 6.2 Prices listed on the Platform are provided by the vendors and may include taxes or delivery fees. 6.3 Papa Foody is not responsible for delays or errors caused by incorrect order details provided by the user. 6.4 Once an order is confirmed, cancellation or modification may not be possible depending on the vendor’s policies.

7. Payments 7.1 Payments for orders can be made through the Platform using available payment methods (e.g., credit/debit cards, cash on delivery, etc.). 7.2 Papa Foody may use third-party payment processors to handle transactions securely. 7.3 Any disputes related to payments must be resolved promptly with Papa Foody’s support team.

8. Refunds and Cancellations 8.1 Refunds are subject to the policies of the respective restaurant or store and will only be processed for valid claims (e.g., incorrect or damaged items). 8.2 Papa Foody reserves the right to assess refund requests on a case-by-case basis.

9. Delivery 9.1 Delivery times are estimates and may vary due to factors such as traffic, weather, or vendor preparation times. 9.2 Users are responsible for being available to receive deliveries at the specified address. 9.3 If a delivery cannot be completed due to user unavailability, additional fees may apply.

10. Limitation of Liability 10.1 Papa Foody acts as an intermediary between users and vendors. We are not responsible for the quality, safety, or legality of items provided by vendors. 10.2 Papa Foody is not liable for any direct, indirect, or consequential damages resulting from the use of our Platform or services.

11. Intellectual Property 11.1 All content on the Platform, including logos, designs, text, and graphics, is the property of Papa Foody or its licensors and is protected by intellectual property laws. 11.2 Users are prohibited from reproducing, distributing, or modifying any content from the Platform without prior permission.

12. Privacy Policy 12.1 By using our Platform, you consent to the collection and use of your information as outlined in our Privacy Policy.

13. Changes to Terms 13.1 Papa Foody reserves the right to modify these Terms at any time. Updated Terms will be posted on the Platform, and continued use of our services constitutes acceptance of the changes.

14. Governing Law 14.1 These Terms are governed by the laws of Pakistan. Any disputes arising under these Terms shall be resolved in the courts of Chakwal, Pakistan.

15. Contact Us If you have any questions or concerns regarding these Terms, please contact us at:

Papa Foody
Head Office: Chakwal, Pakistan
Email: Admin@papafoody.com
Phone: +923300000608 / +923335905906