Effective Date: 14 Dec 2024
Introduction
At Papa Foody, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications, website, and services. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.
1. Information We Collect
We collect information to provide and improve our services. The types of information we may collect include:
1.1 Information You Provide to Us:
Account Information: Name, email address, phone number, delivery address, and payment details.
Communication: Feedback, reviews, and queries submitted through our app or customer support channels.
1.2 Automatically Collected Information:
Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Details about your interactions with our app, such as pages viewed, search queries, and time spent.
Location Data: Your real-time location if you enable location services on your device.
1.3 Third-Party Information: We may receive data from third-party services, such as payment processors, social media platforms (if you link your account), and marketing partners.
2. How We Use Your Information
We use your information to:
Process orders and deliver food and groceries to your location.
Communicate with you about orders, promotions, and updates.
Personalize and improve your experience with our services.
Ensure the security and functionality of our platform.
Comply with legal obligations and enforce our terms and conditions.
3. Sharing Your Information
We may share your information with:
Service Providers: Delivery personnel, payment processors, and IT service providers who assist in running our operations.
Business Partners: Vendors and restaurants involved in fulfilling your orders.
Legal Obligations: Authorities if required by law or to protect our rights.
Aggregated Data: Non-identifiable information for analytics and marketing purposes.
4. Data Retention
We retain your personal data as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
5. Your Rights
Depending on your location, you may have the following rights regarding your data:
Access to the personal data we hold about you.
Request correction or deletion of your information.
Opt-out of marketing communications.
Withdraw consent for data processing where applicable.
To exercise your rights, please contact us at admin@papafoody.com.
6. Security of Your Information
We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyze site usage, and provide personalized content. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Papa Foody Head Office: Chakwal, Pakistan
Email: Admin@papafoody.com
Phone: +923300000608 / +923335905906
Thank you for trusting Papa Foody with your personal information. Your privacy is important to us.
